![]() The Norton and LifeLock Brands are part of NortonLifeLock Inc. Norton Automatically Renewing Subscription HelpĬancel the Norton plan in-app purchase from Apple App Store, Google Play Store, or Microsoft Store It typically takes a few hours from your request for the change to take effect.Īny benefits associated with automatically renewing subscriptions may end when you stop your subscription from automatically renewing. Your subscription will continue through the end of your already paid subscription term, after which it will end and not automatically renew. Here are a few things you should know if you stop your subscription from automatically renewing: The subject of the email is "Automatic renewal service, notification of billing completion".The subject of the email is "NortonLifeLock Order #NP***** purchase completed".You can find your order number from the emails received from Norton: You will need your order number and email address or phone number that was used when you ordered. If your order number starts with SY, visit the below link to turn off Auto Renewal for your subscription. If your order number starts with APXXXXXXXX or NPXXXXXXXX or if you have Norton 360 Standard Plus, follow the steps above to turn off Auto Renewal for your subscription. On the My Account page, located either next to or below the subscription for which you want to cancel the renewal and the renewal charges, click Cancel Subscription Renewal.įor Japan, Korea, China, Hong Kong, and Taiwan: Stop your subscription from automatically renewing If you have already been charged and want to request a refund, please contact Member Services & Support. However, if you prefer to turn off Auto Renewal, use the information below to change your renewal settings on your account page. With an automatically renewing subscription, you have continuous access to your service without having to worry about expiration dates. Most of our services are offered as automatically renewing subscriptions to help our customers avoid lapses in their service. Failing to update the billing details and successfully renew the subscription will result in an automatic downgrade to the free plan.Stop your Norton subscription from automatically renewing If your auto renewal fails, a notice will be sent via email asking to update your payment details. Once canceled you can still use Urban VPN premium feature until the end of your billing period and then your account will be automatically downgraded to the free plan.Īutomatic cancelation can take place after a 3 day grace period. Step4 - Tell us your reason to cancel your account and click on confirm.Step2 - Open the subscription menu by clicking on "Subscription Plan".Please follow these 4 steps to cancel your premium subscription: How to cancel your Urban VPN Premium Subscription? If you wish to terminate your account prior to the 7 days period you can do so and then your account will not be charged automatically. Once the 7 days free trial is over, your payment means will be charged based on the package you chosen when setting up the account. Obviously if you already had your 7 days free trial you can’t go over it again. Before you commit to anything you’d be glad to know that all users are eligible for a free trial period prior to purchasing a Premium subscription.ĭuring this 7 days period you can access all of the premium features and evaluate whether it is the right fit for you. Urban VPN is always free and will remain so, but we do have premium features for our paid customers. Subscriptions related to deleted accounts are not eligible for refunds Please note, that deleting your account subscription will be removed together with your account. They will verify your account removal within 48 hours. Simply send out an email to our support team. You can access your account, change or edit your details on urban VPN’s Please note that you can only use the trial once for an account, if you already had your 7 days trial with us, you will be charged from day one. If you cancel your subscription during the 7 days trial you will not be charged at all. If you like our product and find it useful, we only charge your account after the 7 days period. The 7 days free trial is indeed completely free and unlimited. No worries, we will not charge you at this stage. Step 4 - Sign up using your email address Step 3 - We will send out a validation email to the address you provided in Step 3 - Click on the link you received from us, and validate your email. Step 2 - Click on the "Start Now" button on you the package you like most Here’s how to create your Urban VPN Premium account:
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